Terms and Conditions

1. Introduction and Legal Binding

Welcome to Rooli Casino. These Terms and Conditions (“Terms”) govern your use of the Rooli Casino website and mobile App. By completing a Sign up and accessing our Games, you acknowledge that you have read, understood, and agreed to be legally bound by these rules.

Rooli Casino operates with a commitment to the Interactive Gambling Act 2001 standards. These Terms constitute a formal agreement between you (the “Player”) and Rooli Casino. We reserve the right to update these terms to reflect changes in Australian law or our operational procedures.

2. Eligibility and Account Registration

To maintain a safe environment, Rooli Casino enforces strict eligibility criteria for all Australian residents:

• Legal Age: You must be at least 18 years of age.
• Single Account Policy: Only one account per person, household, IP address, and device is permitted.
• Accuracy of Data: During Sign up, you must provide true and accurate information. Providing false data will lead to the immediate suspension of your Login and forfeiture of any winnings.

3. Verification and KYC Protocols

In compliance with AUSTRAC and Anti-Money Laundering (AML) regulations, every player must undergo a “Know Your Customer” (KYC) check. This is mandatory before your first Withdrawal.

4. Depositing Funds and Currency

Rooli Casino supports transactions in Australian Dollars (AUD). Players can choose from various methods, including credit cards, e-wallets, and cryptocurrencies.

• Minimum Deposit: Typically $30 AUD (subject to change based on the provider).
• Ownership of Funds: You may only deposit funds from a bank account, card, or wallet held in your own name. Third-party deposits are strictly prohibited.

5. Bonus Terms and Wagering Requirements

Every Bonus at Rooli Casino is designed to enhance your gameplay but comes with specific conditions known as Wagering Requirements.

Interactive Wagering Breakdown

The chart below illustrates the typical contribution of different Games toward clearing your bonus wagering requirements at Rooli Casino:

6. Withdrawal Policies

We aim to process withdrawals as quickly as possible. However, the timeframe depends on your chosen method and account verification status.

7. Anti-Fraud and Security Protocols

Rooli Casino employs a sophisticated anti-fraud system to protect our platform and your Login from unauthorized access or malicious activity. We maintain a zero-tolerance policy regarding the following:

• Collusion: Players found to be working together or sharing strategies to gain an unfair advantage in Games will have their accounts permanently closed.
• Arbitrage Betting: Using software or external tools to manipulate betting outcomes is strictly prohibited.
• Chargebacks: If a player initiates a fraudulent chargeback on a valid AUD deposit, Rooli Casino reserves the right to recover the funds through legal channels and black-list the user across partner networks.

8. Responsible Gaming and Self-Exclusion

In alignment with the Australian Institute of Family Studies (AIFS) recommendations, Rooli Casino provides a suite of tools to help you manage your gambling. We believe that playing Pokies (Slots) should always be for entertainment purposes.

Available Control Tools:

1. Deposit Limits: Set a hard cap on the amount of AUD you can deposit daily, weekly, or monthly.
2. Session Timers: Receive a notification when you have been logged into the App or website for a specific duration.
3. Cooling-Off Period: Temporarily suspend your Login for a period of 24 hours to 6 weeks.
4. Self-Exclusion: A permanent or long-term block on your account. Once active, this cannot be reversed until the chosen period has elapsed.

9. Account Termination and Dormancy

Rooli Casino reserves the right to terminate your account if any of these Terms are breached.

• Dormancy Fee: Accounts that have not performed a Login for more than 12 consecutive months are considered “Dormant.” A monthly administration fee of $10 AUD will be deducted from the balance until the account is reactivated or the balance reaches zero.

• Finality of Balance: Upon termination for a breach of terms (e.g., underage play or duplicate accounts), any remaining balance or pending Bonuses will be voided.

10. Intellectual Property and Software Usage

The Rooli Casino App and website contain proprietary technology, graphics, and Games provided by licensed developers.

• You are granted a non-exclusive, non-transferable license to use the software for personal, non-commercial entertainment.

• Copying, reverse-engineering, or attempting to extract source code from the Rooli platform is strictly prohibited and will result in legal action.

Interactive User Engagement Breakdown

To help you understand when our support services are most active for Australian players, see the chart below:

11. Privacy and Data Handling Integration

Your trust is our most valuable asset. While these Terms govern the use of the platform, your data is managed under our Privacy Policy, which is compliant with the Privacy Act 1988 (Cth).

• Consent: By performing a Login, you consent to the collection of technical and financial data necessary for secure transactions.

• Marketing: You may opt-out of promotional communications regarding new Pokies (Slots) or exclusive Bonus offers at any time through your account settings in the App.

• Data Disclosure: Rooli Casino will only disclose your personal information to third parties (such as identity verification services) to fulfill our legal obligations under Australian AML/CTF laws.

12. Limitation of Liability

To the maximum extent permitted by Australian Consumer Law:

1. Technical Issues: Rooli Casino is not liable for losses resulting from server outages, internet connectivity drops, or hardware malfunctions on the user’s end during a session of Games.

2. Incorrect Information: We are not responsible for errors in information provided by you during Sign up or while claiming a Bonus.

3. Third-Party Content: Rooli Casino is not liable for the content or practices of third-party sites linked for support or information purposes.

13. Dispute Resolution and Complaints

We strive for excellence, but if a dispute arises regarding a bet, a Withdrawal, or a technical error, the following process applies:

• Step 1: Contact our Support Team via the App live chat or email.

• Step 2: If unresolved, the complaint is escalated to our Internal Dispute Resolution (IDR) manager.

• Step 3: For issues concerning game outcomes, our server logs are the final authority. For legal disputes, you may contact independent ADR (Alternative Dispute Resolution) providers as specified in our licensing documentation.

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the jurisdiction in which Rooli Casino is licensed. However, for all Australian residents, we ensure that our operations respect the federal guidelines of the Interactive Gambling Act 2001. Any legal action or proceeding arising under these Terms shall be brought exclusively in the relevant courts of the licensing jurisdiction.

15. Amendments to the Agreement

Rooli Casino reserves the right to amend these Terms at any time. Significant changes will be communicated via:

• A pop-up notification upon your next Login.

• An email sent to your registered address.

• In-app notifications within the Rooli App. Your continued use of the platform after such notifications constitutes acceptance of the revised Terms.

Final Compliance Summary

Before you proceed to enjoy our collection of Pokies and Games, ensure you understand the following core commitments: